Our scope of services features a group of engineering, consultations & software solutions value-added services in the following fields:

 Asset Management


At Masters United we understand that implementing an asset management system entails much more than identifying and installing the right software. We work with our customers to ensure that the Strategic and Foundational elements are in place to support an integrated management system that is Delivery Focused beyond the capabilities of the software suite chosen.

The management systems that we deliver are integrated on the process and enterprise systems levels and address all phases of the asset and facilities life cycle.

 Strategically Focused Services:

 • Asset Management maturity assessment
 • Asset Management Gap identification
 • Asset Management Planning
 • Performance Improvement Programs
 • Data Standards
 • Operational Readiness Management
 • Business Intelligence

 Service Delivery Focused Services:

 • Maintenance Management plans & processes
 • Classifications & Specifications Planning
 • Work Management, Scheduling, Control Processes
 • Maintenance Management Dashboard Development
 • Performance Measurement, KPI and SLA development
 • Condition Monitoring Strategy Design
 • Skills Assessment & Training Needs Planning
 • Asset Management Service Centre

 Foundational Services:

 • Master Data Development
 • Asset Register (Asset Identification & Verification)
 • Materials Master & Catalogue Development
 • Risk Based Criticality Analysis
 • Maintenance Tactics & Task Development
 • Configuration & Change Management
 • Risk Based Spares Planning
 • Focused improvement & Root Cause Analysis

 Projects Management


We are managing Asset Management Implementation projects applying our knowledge, skills, tools, and techniques to project activities to meet the project requirements.

Masters United uses a Value-Added Project Management methodology on all its projects. This implementation methodology has been derived from others, such as PMI-PMP, and offers a much-reduced project burden to suit the size of our customer installations, but nevertheless retains a rigor to ensure projects are delivered to meet project deadlines and budgets.

Our project management team has a unique mixture of knowledge & skills; in addition to the professionalism in Asset Management, they have the knowledge of project management and they have the performance as they know what they can do & achieve with the project management knowledge they have.

Our project management team provide professional integrated project scope management, project time management, project cost management, project resources management, project risk management and project quality management while maintaining the good customer relationship & satisfaction in order to completely & successfully achieve the project objectives.

We have a Unified Methodology for all Professional Services Projects. Every successful project depends on a mature, enriched methodology, our Unified Methodology is a roadmap to success, it is standards-based methodology that provides an implementation approach that is rapid, broadly adaptive, and business-focused. It also includes a comprehensive project and program management framework and materials.

Our Unified Methodology is designed to accelerate the project efforts presented by an organized, agile and flexible approach. It is defined, operational framework helps anticipate critical project needs and dependencies.

It enables the efficient move through the project lifecycle to quickly achieve measurable business results.

 Management & Business Consultations


A well thought through approach before starting an Enterprise Asset Management (EAM) implementation process is a solid investment and ensures the greatest chance of delivering success.

Implementing an EAM; involves much more than identifying and installing the right software. Advanced software systems, are integrated and configured to match specific facilities maintenance, IT, or business process management requirements, whilst data is often shared and integrated with other enterprise systems. Current processes may be re-engineered to reflect best practice, and legacy applications and hardware have to be considered.

“Cultivating real change”; Successful Facilities and Asset Management requires a complete program and is dependent on four core elements: people, process, systems and data. We understand the importance of each of these elements and the impact that each has on the effectiveness of an implementation.

Our consultants work closely with clients to identify improvement opportunities, charting a course towards maintenance and business process best practice and cultivating real change in an organization through -but not limited to the following services”

 Assessment Services for Asset & Maintenance Management
 Asset & maintenance Process Re-engineering Workshops
 Business Case Creation & Project Scoping
 Process Engineering & Process Improvement
 System Design Workshops
 Development of Project & System Documentation

 Data Structuring & Engineering


Industry experts proved that between 10 to 40 percent of any management software implementation is due to data engineering failure or what they called “bad data”, many organizations assign their untrained, overloaded or inexperienced staff to perform data collection. The decision of outsourcing data collection should be based on whether the owner organization has the time & expertise to accomplish the task correctly with quality.

Data collection involves many integrated activities that are linked to each other’s, and if one parameter is wrong, it will affect other data sets.

Masters United offers the services of “Data Collection” involving on-site data collection, and filling Specialized Data Gathering Sheets developed on the specific industry standards; where specialized engineers will work on the technical & site data gathering, and data engineering consultants will perform the data validation & verification, while working closely with business consultants to assure the data integrity & quality.

This comes with intensive Data Validation; confirming that data included in Data Gathering Sheets comply & match the required database configuration, as well as Data Verification check for data relationships and interrelations within different business areas or applications.

 Asset Management Systems Implementation


Implementing an EAM platform and harnessing the full potential of the application can be a daunting task. Today’s software packages are complex architectures and there may also be unique business or industry requirements to consider.

So, to ensure you achieve the best results, using an expert implementation team to assist with your project is a worthwhile investment.

We focus on delivering effective EAM, IT Service Management, and Property Portfolio Management Solutions

Asset Management Software Deployment & Configuration

Our 360 services scope includes – but not limited to – the following:

 Applications Configuration & Deployment.
 Database Setup & Configuration.
 Data migration & loading
 Workflow Analysis, Design & Development.
 Reports & KPIs Design and Development.
 Systems Hardware & Software Infrastructure Assessment, Preparation & Installation.
 System Training Courses & Education Schools.
 Systems Integration